Privacy policy
At Asthra, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our site or place an order, we may collect the following information:
• Your name
• Email address
• Phone number
• Shipping and billing address
• Payment information (handled securely via third-party providers)
• Device and browser information (collected via cookies and analytics tools)
We also collect your email address if you sign up for updates, promotions, or newsletters.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Send order confirmations and updates
• Respond to customer service requests
• Share updates, promotions, or product launches (if you’ve opted in)
• Improve our website and shopping experience
• Prevent fraudulent activity
3. Sharing Your Information
We do not sell or rent your personal data.
We only share your information with trusted third-party services when necessary, including:
• Shopify – our e-commerce platform
• Nimbbl Payment gateway – for secure payment processing
• Shipping and delivery partners
• Email marketing platforms (for those who opt in)
• Analytics providers
These third parties only receive the data needed to perform their services and are obligated to keep it secure.
4. Cookies and Tracking
Our website uses cookies to:
• Remember items in your cart
• Understand how you use our site
• Improve your shopping experience
You can disable cookies in your browser settings, though some site features may not work properly.
In the future, we may use tools like Google Analytics or Meta Pixel to understand customer behavior and improve marketing efforts.
5. Data Retention
We retain your order and account information for our records unless and until you request that we delete it.
6. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request corrections or deletions
• Opt out of marketing communications at any time
To make a request, email us at support@theasthra.in
7. Security
We follow industry best practices to protect your personal data, including secure servers, encrypted transactions, and limited access to sensitive information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will always be available on this page with a revised date.
9. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, contact us at:
support@theasthra.in
+91 8296001405
